Senior Service Delivery Manager

  • Permanent
  • Sydney

About the Role

Kapital is partnering with one of our Leading Wealth and Funds Management clients in the search for a Senior Service Delivery Manager to bolst the team as they go through extensive growth both internally, customer base and international expansion. This is an ideal role to join an organisation who is pivoting and taking on new dynamic approach to how they offer platforms and wealth solutions to the market.

 

Technical Requirements

* An experienced Service Delivery Manager with a solid background in IT Infrastructure Operations or IT Infrastructure Services

* Any exposure to Wealth, Investments, Banking, Buy-Side Funds OR System Integrator or Managed Service Provider experience would be ideal.

Technology stack is both UNIX Linux (mainly) and Microsoft Windows with AWS Cloud, JIRA Ticketing, ZenDesk and Java as the application layer.

Redefine Service Management processes and how client solutions are being offered to the market and look for efficiencies.

ITIL, ITSM Certifications would be beneficial as there will be further process improvements being implemented further down the line.

* Ownership and accountability of SLAs and customer project reporting, monitoring, budgeting and costings

* Able to forge internal stakeholder and external customer relationships and foster a solid working relationship with both.

* Should have managed OPEX licensing budgets of ~$5-10M+

* A versatile pragmatist who can bring operations and technology onto the same strategic roadmap focusing on best-in-class technology delivery

* Excellent ability to influence at the executive level and motive a small team of subject matter experts.

* Grow a team who could focus on local but possibly international managed services. 

 

If you are interested and meet the criteria above then please send your updated CV to jobs@kapital.com.au

 

Kapital Consulting is a niche Fintech Recruitment Business specialising in Technology, Project Services and Data Recruitment across Australia. For more information connect with us on www.kapitalconsulting.com.au and follow us on www.linkedin.com/company/kapital-consulting  

To apply for this job email your details to jobs@kapital.com.au.